Customer Service An Organization Essay - 958 Words

Customer service is the by-product of an organization’s desire to satisfy its clientele. It is the way by which goods or services are delivered from to the customer in each phase of a transaction. Those providing customer service represent the organization and its values. If there are procedural issues within the organization, it will be reflected in the way in which customer service is perceived. Customer service is integral to an organization’s success, considering even one negative interaction may be enough to lose a client. According to American Express (2011), seventy-eight percent of customers have turned away from a sale due to poor customer service (Service Can Make or Break Brands, para. 5) Poor Customer Service Practices Hiring employees who lack basic customer service skills is the origin of bad service. Solomon (2014) explains that unfortunately, not everyone is cut out to work directly with customers. These types of people are cold, unskilled, or apathetic (1 Worst Practice, para. 5). When training employees in customer service, it is important that it is not just a formality (2 Worst Practice, para. 7). Employees often need to be evaluated to ensure they are meeting customer service goals. It is important that customer service be considered from the viewpoint of the client. They should regularly put themselves in the place of the customer. By not viewing things from the customer’s perspective, they may be missing shortcomings in the customerShow MoreRelatedCustomer Service And An Organization1445 Words   |  6 Pagescontinuously fail in customer service satisfaction for many reasons. As service failures are inevitable, it is important for companies, especially small businesses, to capitalize on learning the importance of reducing service failure. Just as the seed is the core of the fruit, customer service is the core of an organization; its meaning is the primary function for organizations to retain business and discover new ventures. Customer service is the primary source of business-to-customer communication andRead MoreThe National Customer Service Organization1258 Words   |  6 PagesThe National Customer Service organization has enhanced its customer service tools over the past three years. The customer service tools have been consolidated from 10 separate platforms into 1 tool that is consistent company-wide. This consolidation lent itself to the National Customer Service Business Intelligence department having the ability to analyze agent performance from a â€Å"One Comcast† perspective. Specifically, the evolution of business intelligence and performance dashboard capabilitiesRead MoreMarketing And Customer Service : An Organization1114 Words   |  5 Pagesâ€Å"focusing on marketing and customer service†. Where in the employees had extensive training to change the way they performed their jobs by attending a â€Å"Customer First† seminar which is focused on managing people. They give the definition of transformation which gives a feature based on their cases that â€Å"Creating behavioural change is a difficult and long term process that requires management’s concerted and persistent effort†. So based on the reading I would say that organization transformation is theRead MoreMy Organization s Customer Service Model1208 Words   |  5 Pagesdoing well now, while lower performing hospitals are still performing low (Rau, 2015). In this post, I will discuss my organization’s customer service model, evaluate the effectiveness of customer satisfaction initiatives, describe the role of the manager and staff nurse in implementing customer service, describe how patient satisfaction is measured, and why customer satisfaction is tied to reimbursement. My hospital’s organizational mission is to build and cultivate a culture of excellence thatRead MoreMy Organization s Customer Service Model1230 Words   |  5 Pagesdoing well now, while low performing hospitals are still performing low (Rau, 2015). In this post, I will discuss my organization’s customer service model, evaluate the effectiveness of customer satisfaction initiatives, describe the role of the manager and staff nurse in implementing customer service, describe how patient satisfaction is measured, and why customer satisfaction is tied to reimbursement. My hospital’s organizational mission is to build and cultivate a culture of excellence thatRead MoreUnderstanding Your Organization s Customer Service Guidelines1645 Words   |  7 Pagesdocid=-588724269867897572hl=en (irate customers) ïÆ'Ëœhttp://video.google.com/videoplay?docid=-5677384960392844817hl=en (telephone messages ïÆ'Ëœhttp://www.ipaustralia.gov.au/about/charter_index.shtml ïÆ'Ëœhttp://www.customerservicemanager.com/at-your-service-the-ten-commandments-of-great-customer-service.htm ïÆ'Ëœhttp://www.matrixstandard.com ïÆ'Ëœhttp://all-free-info.com/customer-service TASK 1 – UNDERSTANDING YOUR ORGANISATION Research your workplace standards you should have your organization’s customer service guidelines in yourRead MoreCustomer Centric Organization Of Fast Vision Products And Services1658 Words   |  7 PagesLenscrafters have differentiated themselves as unique providers of fast vision products and services above their competitors. Specifically, the company s strengths are based on its timely ‘glasses in one-hour service, the broad range of brand selection and the great customer experience in their stores. Clients can, thus, be served within an hour through a lab consultation where a customer can choose eyeglasses that meet their most needs. The firm surpasses competitors through offering the latestRead MoreEvaluation Of A Customer Relation Assignment : Observation Of Three Different Healthcare Service Organizations1324 Words   |  6 PagesThis paper discusses the results from a customer relation assignment which was designed to create knowledge through observation of three different healthcare service organizations. This technique provided ample amounts of information on how different healthcare facilities handled costumer relations. The paper is written in a first person experience and covers the following information such as type of the organization and services provided at each of them. Then the paper will continue to explain theRead MoreEvaluation Of Customer Data Detailing Preferences For An Organization s Products And Services ( Oxofrd University Press )916 Words   |  4 Pagesresearch is the collection and evaluation of customer data detailing preferences for an organization’s products and services (Oxofrd University Press). The information gleamed from a market research study con prove very useful in a business’s decision making processes. It is essential for managers to carry our market research as it can determine an organization’s success. Market research allows managers to become familiar with an industry, its potential customers’ need, and the competitive environmentRead More Service quality of hospitality information system Essay1230 Words   |  5 Pages Service quality of hospitality information system has emerged as an important function under discussion for the hospitality industry in IRAN which has been identified as one of the efficient structures for the organizational performance within the competitive marketplace regarding hospitality information system (lewis 1993) .The service quality of hospitality information system provide equivalent services ,establishing high service quality ,supplement customer satisfaction, and enlarge